VANCAN Event Rentals Logo - Leading Provider of Event Rentals

FAQ

Frequently Asked Questions

To book a rental, you have a few options for your convenience:

  1. Online Checkout: Visit our website and browse through our extensive range of rental items. Once you’ve selected what you need, add the items to your cart and proceed through the checkout process. Once we’ve reviewed your order request, you’ll receive a confirmation email from us within 24 hours with all the details of your order, including delivery and pickup schedules.

  2. Give Us a Call: Prefer speaking with someone directly? Call us and our friendly staff will assist you. We can help you choose the right rental items based on your event requirements, provide expert recommendations, and schedule the delivery and pickup at times that work best for you.

  3. Email Inquiry: If you have specific questions or need more information before booking, feel free to email us. We’ll respond promptly with all the details you need to make an informed decision.

No matter which method you choose, we’re here to make the booking process as smooth and hassle-free as possible.

We offer multiple payment options to make your booking process as convenient as possible:

  1. Credit Card: Fast and secure, ideal for quick transactions.
  2. Cheque: Please allow extra time for mailing and processing.
  3. EFT (Electronic Funds Transfer): Secure and reliable for larger payments.
  4. e-Transfer: Quick and easy, perfect for smaller amounts.

Payment Details:

  • Deposit: A 25% deposit is required at the time of booking to hold your reservation.
  • Balance: The remaining balance is due 7 days before the date of your event.
  • Payment Confirmation: Payment must be received before the reservation is secured. Please note that some payment methods, such as cheques and EFTs, may take longer to process. Ensure timely payment to avoid any delays in securing your reservation.

For any questions regarding payment or to arrange your booking, please contact us. We are here to assist you and ensure a smooth transaction process.

We understand that plans can change, and we aim to be as accommodating as possible. Here are the details of our cancellation policy:

  1. Deposit Requirement: A 25% deposit is required to hold your reservation. This deposit confirms your booking and secures the rental items for your event date.

  2. Non-Refundable Deposits: In the event of a cancellation, please note that deposits are non-refundable. This policy helps cover the costs associated with reserving your rental items and preparing them for your event.

  3. Cancellation Notice: If you need to cancel your rental, we request that you inform us as soon as possible. The earlier we know, the better we can assist you and potentially accommodate other customers.

  4. Cancellation Fee: Cancellations made within 7 days of the event may be subject to an additional cancellation fee. This fee accounts for the loss of rental opportunities and last-minute adjustments required to manage inventory and scheduling.

We strive to provide exceptional service and flexibility, and we appreciate your understanding of our cancellation policy. If you have any questions or need to make changes to your booking, please contact us.

Yes, we understand that plans can change. You can make minor changes to your rental order up to 7 days prior to the event, subject to approval and availability.

  1. Approval and Availability: All changes are subject to our approval and the availability of the requested items. We recommend contacting us as soon as possible to ensure we can accommodate your changes.

  2. Contact Us Early: The earlier you inform us of any changes, the better we can assist you. Last-minute changes may be more difficult to accommodate, but we will do our best to meet your needs.

For any modifications to your rental order, please reach out to us. We are here to help ensure your event goes smoothly and meets all your requirements.

Yes, we provide comprehensive delivery and setup services for all our rental items. Here’s what you can expect:

  1. Professional Delivery: Our team will deliver your rental items directly to your event location. We coordinate with you to ensure a convenient delivery time that fits your schedule. Please note that delivery is available at an additional cost.

  2. Standard Delivery Window: We operate within a standard 2-hour delivery window and our standard delivery times are from 7am to 5pm.

  3. Expert Setup: We don’t just drop off the items; our experienced team will handle the complete setup. This includes arranging tables, chairs, tents, and any other rental items according to your specifications and ensuring everything is secure and functional. Setup pricing depends on the specific items being rented.

  4. Safety and Quality: During setup, we take extra care to ensure that all items are installed safely and meet our high standards of quality. We understand the importance of a smooth and safe setup for the success of your event.

  5. Timely Pickup: After your event, we will return to dismantle and collect the rental items efficiently, allowing you to focus on enjoying your event without any added stress.

Additional Delivery Fees:

  • Exact Time Fee: Required for deliveries in public parks or when an exact delivery time is necessary.
  • After-Hours Fee: Applies to deliveries or pickups outside our standard delivery times of 7am to 5pm.
  • Stairs and Elevators Fee: Charged when delivery involves navigating stairs or using an elevator.
  • Distance Fee: Applied when rental items need to be transported a significant distance (+50ft) from the truck to the event location.

Important Note:

**Please ensure the delivery details you provide are accurate. Our team has the right to deny delivery if the details provided are incorrect or if the location is not accessible as specified.**

We aim to provide a hassle-free experience from start to finish. For more details, pricing, or to schedule delivery, please contact us.

Yes, we offer professional setup services for all our rental items to ensure a seamless and stress-free event experience. Here’s what you can expect:

  1. Professional Installation: Our experienced team will handle the complete setup of your rental items, ensuring they are installed correctly and safely. This includes setting up tents, tables, chairs, lighting, and any other rental items according to your specifications.

  2. Safety and Compliance: We adhere to strict safety standards and ensure all installations meet local regulations and guidelines. This is particularly important for large structures like tents.

  3. Customization: We work closely with you to understand your event layout and preferences. Our team will arrange the setup to match your vision, whether it’s a formal seating arrangement or a casual outdoor gathering.

  4. Additional Cost: Setup services are available at an additional cost. The pricing varies depending on the complexity of the setup and the items involved. For a detailed quote, please contact us with your specific requirements.

  5. Timely Execution: We schedule the setup to be completed well before your event starts, giving you ample time for any final touches. Our goal is to provide a hassle-free experience so you can focus on enjoying your event.

  6. Post-Event Takedown: After your event, our team will return to dismantle and collect the rental items efficiently. This ensures that your venue is cleared promptly and responsibly.

For more details or to arrange setup services, please contact us. We are here to help ensure your event is a success with minimal stress.

Currently, we do not offer a customer pickup option. Here’s why:

  1. Convenient Delivery: Our professional delivery service ensures that your rental items arrive on time and in excellent condition. We handle all the logistics, so you don’t have to worry about transportation or heavy lifting.

  2. Setup and Safety: For many of our items, proper setup is crucial for safety and functionality. Our experienced team will deliver, set up, and ensure everything is safe, secure and ready for use.

  3. Quality Control: By managing the delivery and setup process, we maintain high standards of quality control. This ensures that all items are clean, well-maintained, and meet our quality assurance guidelines before they reach your event.

We strive to provide a seamless and stress-free rental experience. If you have any specific concerns or need further assistance, please contact us.

Our standard rental period is “per event”. We strive to work with you to schedule delivery and pickup times that are most convenient for you and your event’s needs.

  1. Flexible Scheduling: We’ll collaborate with you to arrange the best times for both delivery and pickup, ensuring a seamless experience.

  2. Extended Availability: Depending on availability, it is sometimes possible for us to deliver the items the evening before your event and pick them up the morning after. This gives you additional time for setup and takedown, making the process easier and less rushed.

For any special scheduling requests or to confirm specific delivery and pickup times, please contact us. We are here to accommodate your needs and ensure your event is a success.

Yes, we provide a range of discounts to help you get the best value for your event needs:

  1. Large Orders and Package Deals: We offer discounts for large orders and comprehensive package deals. Check out our Party Packages or contact us for more information about pricing and package options tailored to your event.

  2. Repeat Customers: We value our loyal customers. Repeat customers may be eligible for additional discounts. Contact us to learn how you can benefit from our loyalty program and save on future rentals.

Summary:

  • Large Order Discounts: Available for substantial orders and package deals.
  • Package Deals: Check out our Party Packages for bundled savings.
  • Repeat Customer Discounts: Eligibility for loyal customers – contact us to learn more.

For more details on our discount offerings or to discuss your specific needs, please contact us. We are here to help you create a memorable event while staying within your budget.

Inclement weather can be unpredictable, and we prioritize the safety of our staff and the success of your event. Here’s what you need to know:

  1. Contact Us Immediately: If inclement weather is expected on the day of your event, please contact us as soon as possible. This allows us to adjust delivery or pickup times to ensure the safety of our team and your guests.

  2. Rescheduling Options: We may need to reschedule delivery or pickup times in response to severe weather conditions. We will work with you to find a suitable solution that minimizes disruption and ensures your event can proceed as planned.

  3. Severe Weather Policy: In the event of severe weather, we reserve the right to cancel or reschedule your rental order to ensure everyone’s safety. Our team will collaborate with you to explore all available options and find a resolution that meets your needs.

  4. Cancellation Fees: Please note that we cannot control the weather, and cancellations on the day of the event are subject to additional cancellation fees. This policy helps us cover the costs associated with last-minute changes and ensures we can continue providing reliable service to all our clients.

For any weather-related concerns or to discuss options, please contact us. We are committed to working with you to ensure the success of your event, regardless of the weather.

We understand that accidents can happen during events. If any rental item is damaged, here’s what you need to know:

  1. Immediate Notification: Please inform us as soon as possible if a rental item is damaged. Early notification helps us assess the situation and take appropriate action.

  2. Assessment and Fees: We will inspect the damaged item and determine whether a repair or replacement is necessary. Depending on the extent of the damage, you may be charged a fee to cover the cost of repairs or replacement.

  3. Damage Waiver: If you opted for a damage waiver at the time of booking, this may cover accidental damage to rental items. Please refer to the terms of the waiver for specific coverage details.

  4. Responsibility: It is important to handle all rental items with care to avoid damage. Any negligent or intentional damage will be the responsibility of the renter, and appropriate charges will apply.

For any questions or to report damage, please contact us. We are here to assist you and ensure a smooth and successful event experience.

Choosing the right size tent for your event depends on several factors, including the number of guests, the type of event, and the location. Here’s how we can help:

  1. Personalized Assistance: Our team is here to assist you in selecting the perfect tent size. We’ll discuss your event details, such as the number of guests, the type of event (e.g., buffet seated dinner, cathedral isle, standing reception), and the venue location.

  2. Variety of Sizes: We offer a wide range of tent sizes to accommodate events of all sizes. Whether you’re hosting an intimate gathering or a large celebration, we have the right tent for you.

  3. Tent Size Guidelines:

    • 10′ x 20′: Accommodates up to 25 guests (Buffet style)
    • 20′ x 20′: Accommodates up to 50 guests (Buffet style)
    • 20′ x 30′: Accommodates up to 75 guests (Buffet style)
    • 20′ x 40′: Accommodates up to 100 guests (Buffet style)
  4. Custom Setups: Need more space? We can link multiple tents together to create custom setups that perfectly fit your event needs. This flexibility allows us to provide tailored solutions for any event size and configuration.

For assistance in selecting the right tent or to discuss your specific needs, please contact us. We are here to ensure your event is a success with the perfect tent solution.

 

 
 

We proudly serve the Greater Vancouver area and surrounding regions. Our service area includes (but is not limited to) Vancouver, Burnaby, Richmond, Surrey, Coquitlam, Langley, and Delta. If you’re unsure whether we deliver to your location, please contact us, and we’ll be happy to assist you.

We recommend placing your rental order at least 5 business days before your event to ensure availability. For larger orders or events during peak seasons, we suggest booking as soon as possible to secure the necessary inventory. If you have any last-minute needs, please contact us, and we will do our best to accommodate your request.

No, there is no minimum order amount. We do, however, charge a flat rate delivery fee for all orders, regardless of size. This ensures you receive consistent, reliable service for any event. If you have any questions or need further assistance, please contact us.

Still Have Questions? Contact Us for Answers.

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