FAQ

Yes, we offer professional setup services for all our rental items to ensure a seamless and stress-free event experience. Here’s what you can expect:

1. Professional Installation: Our experienced team will handle the complete setup of your rental items, ensuring they are installed correctly and safely. This includes setting up tents, tables, chairs, lighting, and any other rental items according to your specifications.
2. Safety and Compliance: We adhere to strict safety standards and ensure all installations meet local regulations and guidelines. This is particularly important for large structures like tents.
3. Customization: We work closely with you to understand your event layout and preferences. Our team will arrange the setup to match your vision, whether it’s a formal seating arrangement or a casual outdoor gathering.
4. Additional Cost: Setup services are available at an additional cost. The pricing varies depending on the complexity of the setup and the items involved. For a detailed quote, please contact us with your specific requirements.
5. Timely Execution: We schedule the setup to be completed well before your event starts, giving you ample time for any final touches. Our goal is to provide a hassle-free experience so you can focus on enjoying your event.
6. Post-Event Takedown: After your event, our team will return to dismantle and collect the rental items efficiently. This ensures that your venue is cleared promptly and responsibly.

For more details or to arrange setup services, please contact us. We are here to help ensure your event is a success with minimal stress.

Currently, we do not offer a customer pickup option. Here’s why:

1. Convenient Delivery: Our professional delivery service ensures that your rental items arrive on time and in excellent condition. We handle all the logistics, so you don’t have to worry about transportation or heavy lifting.
2. Setup and Safety: For many of our items, proper setup is crucial for safety and functionality. Our experienced team will deliver, set up, and ensure everything is safe, secure, and ready for use.
3. Quality Control: By managing the delivery and setup process, we maintain high standards of quality control. This ensures that all items are clean, well-maintained, and meet our quality assurance guidelines before they reach your event.

We strive to provide a seamless and stress-free rental experience. If you have any specific concerns or need further assistance, please contact us.

Yes, since we are delivery-only, we require a minimum order value based on your location. If your rental subtotal is below the minimum, a “top-up” charge will be added to bring it up to the required amount.

Minimum order by area:

• $200 Minimum: Vancouver, Burnaby, New West, North Surrey, North Delta

• $250 Minimum: Richmond, Coquitlam, Port Moody, Pitt Meadows, South Delta, Langley (City)

• $300 Minimum: West Vancouver, North Vancouver, UBC, Maple Ridge, Langley (Twp), Tsawwassen

🛻 Note: Delivery fees are separate and based on location, access, and order size. Pickups are not permitted.

Most bookings just pay the delivery fee and rental total. In a few situations, extra fees apply to cover added time, crew, or access requirements. The additional service fees which apply to your booking will listed up-front on your invoice so there are no surprises.

Priority / Exact-Time Window — +$80

• When it applies: You need a specific arrival time (shorter than our standard 4-hour window) or your venue/park requires an exact time.

• How it’s calculated: Add $80 for delivery if priority service is required.

• Notes: For public parks/venues, exact-time is required. Please secure any load-in permits/parking.

After-Hours Service (After 7pm / Before 6am) — +$195

• When it applies: Any delivery or pickup scheduled between 7:00pm and 6:00am.

• How it’s calculated: Per trip (delivery = one trip, pickup = one trip).

• Notes: If both delivery and pickup are after-hours, this fee applies twice.

Extended Delivery (stairs, elevator, long carry, difficult access) — +$40 per order

• When it applies: Stairs, elevator-only access, long carries (>50 ft) from the truck, steep grades, or unpaved/grass where close vehicle access isn’t possible.

• How it’s calculated: Flat +$40 per order; extreme access may require a custom quote.

• Notes: Our team may refuse unsafe access. Please tell us about stairs/elevators/parking in advance.

Wait Time — first 10 min free, then $30 per 15 min

• When it applies: We arrive but can’t start due to no site contact, locked rooms, uncleared space, missing permits, dock lineups, etc.

• How it’s calculated: Clock starts at arrival; first 10 minutes free, then $30 per 15 minutes if our schedule allows waiting.

Redelivery / Return Trip — charged at the full delivery fee again

• When it applies: No access at the scheduled time, or changes that require us to come back.

• How it’s calculated: A second full delivery fee for an additional trip.

• Notes: We can often avoid this with accurate access details and a reachable on-site contact.

Access & Accuracy Disclaimer

If the access/delivery details that you booked is wrong (e.g., curbside booked but you ask us to bring items inside, up stairs, elevator-only, long carry >50 ft, no parking/load-in), our crew may refuse for safety/schedule reasons. If we can proceed, extra fees may apply (Extended Delivery Fee, Wait Time Fee). If we cannot proceed, a redelivery at the full delivery fee may be charged or the order may be cancelled. The deposit is non-refundable.

Please give accurate access details and secure parking/permits to avoid delays and fees.

All amounts are before tax and are in addition to delivery fees and any minimum-order top-ups.